William A. Coursen
ServiceNow Administrator/Developer
Bethlehem, PA
w.coursen.sn@gmail.com
484-892-0988
My ServiceNow Dev Site (email me for login creds)
Skills
ServiceNow Administration
90%
ServiceNow Development
65%
ITIL and Business Processes
70%
Critical Thinking
100%
Work Experience
ServiceNow Administrator/Developer / St. Luke's University Health Network, Information Technology
April 2014 - Current
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Lead Analyst - Service Desk / St. Luke's University Health Network, InformationTechnology
Mar 2012 - April 2014
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Senior Analyst - Service Desk / St. Luke's University Health Network, InformationTechnology
Jun 2010 - Mar 2012
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Education
East Stroudsburg University
Magna Cum Laude
Bachelor Degree, English/Writing